HELP

Why I do not see any product pictures?
How can I create a new account at Classic Cycle City?
How does the login work?
Are my data safe during the login and checkout process?
Which advantages do I have when I sign in to my account on every visit?
I have forgotten my password. What to do?
Can I change my password?
8How can I sign up for the newsletter?
How can I find an articel in order to place an order?
Can I see the status of my current orders?
Is there an order history avalable?
Are the pictures in the shop 100% identical to the ordered item?

Wish list:

What is a wish list?
How do I add items to a wish list?
Can I add items out of stock to my wish list?
How can I view my wish list?
How do I send my wishlist?
How do people purchase items from my wishlist?
What happens when somebody buys an item from my wish list?


Why I do not see any product pictures?
If you are not able to see product pictures, please upgrade your browser and activate Javascript. We recommend you to use the latest versions of the Mozilla Firefox browser or Internet Explorer.

How can I create a new account at Classic Cycle City?
On the main page of the shop, click "create account" or go directly to the Login. Please fill out all text fields and click "continue". Then you are registerd and you are able to place an order. On your next visit, you only have to sign in with your user name and password.

How does the login work?
It is easy. You can sign in to your account with the email address and your personal password you have used during the registration process. Then, you are able to order without any further needed data like your real name or your address.

Are my data safe during the login and checkout process?
Your personal data are very important for us. During the whole login and checkout proccess your data are protected by a 128 bit SSL security connection.

Which advantages do I have when I sign in to my account on every visit?
If you are signed in, you are able to get real qoute shipping costs to your destination. You can add items to your wish list and they will be saved until you log in at a later point of time or until you delet them. Further, you will have a overview to your earlier orders and you can see the status of you current orders.

I have forgotten my password. What to do?
No problem. Go to the Login page Login and then you have to click "Password forgotten?". Then, type in your email address and click "continue". You will receive an email with your new password immediately.

Can I change my password?
Please sign in to your account, then click "change password".

How can I sign up for the newsletter?
Periodically, we offer a free newsletter to our customers. If you want to receive our newsletter, you have to sign in to your account and you can subscribe to our newsletter. You can subsribe for our newsletter without logging in to your account on the main page, too. You just have to type in your email address.

How can I find an articel in order to place an order?
You can use our search function on the main page of the shop. In case you found your requested item, you can add it directly to your shopping cart.

Can I see the status of my current orders?
Of course. Sign in to your personal account and you can see the current status of your orders.

Is there an order history avalable?
Yes, you can take a look at your earlier orders when you sign in to your personal account.

Are the pictures in the shop 100% identical to the ordered item?
Of course we show 100% identical pictures of our products. We want to let you see what you get. Probably the colors could be a little bit deviated, caused by the different adjustments of computer displays.

What is a wish list?
A wish list is a list of items that you wish you could have! This facility allows you to add items from our shop to your wish list. The wish list is then e-mailed to friends and family so they can see the items you would like to have.

How do I add items to a wish list?
When you browse the shop there is a button called "add to my wishlist". Just click and the items will be added.

Can I add items out of stock to my wish list?
Yes, you can add all items we offer in our shop to the wish list.

How can I view my wish list?
At the top of the page you can click on the link "my wish list".

How do I send my wishlist?
Every time you add an item to your list you will be taken to your wish list page where you can choose to delete items or to buy them. On this page you will see labeled boxes asking for the name and e-mail addresses of people you would like to send your wish list to. You will be asked to add a message to your e-mail.

How do people purchase items from my wishlist?
When you add an item to your wishlist it automatically creates a link to your wish list in our shop. People you have sent your list to can come and look at the items you would like and they can choose to buy them using the ‘add to cart’ button.

What happens when somebody buys an item from my wish list?
This depends, if you are logged into your account your wish list will be saved and can be viewed by the people you have e-mailed it to. When a friend or family member views your wish list and decides to purchase an item it will be removed from the original wish list. When somebody else looks at your wish list the item will have been removed, so you don’t end up with more then one of each item!! If you are a guest then the person being sent the wish list will receive a list of links to each individual product that they can then choose to buy for you. Items are not removed from the list if they are purchased s your wish list has not been stored for you.

If you have any further question, please contact us through our contact form.